You can return any product within 14 days of receiving your order for a full refund if your product is faulty. The customer will cover the cost of return shipping charges. Please contact us at workst37@outlook.com and we will be happy to provide you with a return address. Once we have received your order and confirmed that the fault is a handicraft issue we will be able to issue a full refund. We are however unable to refund shipping charges.
If your order has not yet shipped you may cancel your order and we will issue a full refund. Please note that once your order has shipped we cannot issue a refund or cancel the order while it is in transit. Once you receive your order you may return it to us and we will issue a full refund once we have received your order back to our warehouse and checked the items are still in a new and unused condition.
All refunds will appear on your statement in 5-10 working days on average.
