You can return the product within 14 days of receiving your order for a full refund if you received the faulty product (Providing the pictures of faulty product at workst37@outlook.com). The customer will cover the cost of return shipping charges. Please Contact us at workst37@outlook.com and we will be happy to provide you with a return address. Once we have received your order and confirmed that the fault is a handicraft issue we will be able to issue a full refund. We are however unable to refund shipping charges.
Tracking numbers expire after a certain time period has passed therefore we ask you to contact us as quickly as possible if your order has not arrived as otherwise we will not be able to help you if it has been over 60 days since your purchase.
In case of damaged delivery, we offer free replacement of the product/products. In order to be eligible for a replacement you have to lodge your complaint through the number provided or Email us at the time of receiving the order. The product must be in the same condition that you received it and it is advised that the return packets should be adequately packaged so that there is no damage of goods- transit. If issues are not reported on delivery then it’s assured that products are delivered in excellent condition and complaints will not be catered.
Delivery dates are submitted without liability for delay however occasioned. The company will not be liable for any compensation/damage / refund of advance etc. for any deliveries made beyond the delivery date and time.
If your order has not yet shipped you may cancel your order and we will issue a full refund. Please note that once your order has shipped we cannot issue a refund or cancel the order while it is in transit. Once you receive your order you may return it to us and we will issue a full refund once we have received your order back to our warehouse and checked the items are still in a new and unused condition.
All refunds will appear on your statement in 5-10 working days on average.
